UK Couple win £50k payout over their honeymoon hell in DR

'Sickness, vomiting and diarrhoea': £50,000 payout for couple whose dream Caribbean beach wedding turned into a nightmare after bug wiped out seven family members - Read more: http://www.dailymail.co.uk/travel/article-2656048/50-000-Thomas-Cook-payout-couple-dream-Caribbean-beach-wedding-turned-nightmare.html#ixzz3DTQrWRGn 

A Birmingham couple whose dream wedding was followed by a honeymoon from hell have won a £50,000 payout from travel giants Thomas Cook.

Bride Keeley Ford, 45, fell violently sick just hours after saying her marriage vows to engineer Terry, 53, in the Dominican Republic, leaving her bed-bound for days.

Another six members of the wedding party, including the groom, also fell ill from a bug which caused vomiting and diarrhoea.

The Kings Heath couple also endured a HURRICANE that caused flash flooding on the night of their £8,300 wedding at the all-inclusive Melia Caribe Tropical Hotel in Bavaro.

Now Thomas Cook has shelled out £50,000 to the husband and wife and their family after they launched legal action using Birmingham-based law firm Irwin Mitchell.

Mum-of-two Keeley, a childminder, had claimed almost raw food was served up at the four-star hotel and the same utensils were used for uncooked and cooked meat.

“Terry and I have both been married before so did not want the fuss of a church wedding so we decided to go somewhere hot instead,” she explained.

“I was concerned about some of the food which was being served in the restaurant. I remember eating a burger and the middle was pink and did not seem to be cooked properly, so I sent it back to the kitchen.

“Terry’s son, Jonathan, fell ill just two days after we arrived which made it hard for us to all be together as a family.

“As we were finishing our meals on our wedding day, a hurricane hit which meant we all had to return to our rooms to take cover.

“Of course, this could never have been prevented but when we got up the next day the hotel was a complete mess, yet the staff did not seem to be in a hurry to clean it up.

“Over the following two days we all started to feel ill with each of us unable to leave our rooms for long because of sickness and diarrhoea. It was an absolute nightmare.


“It was a wedding and a holiday we will remember for all the wrong reasons but we are relieved the legal battle has now ended and we can finally start to put the ordeal behind us.”

A Thomas Cook spokesman said: “The health and safety of our customers is of paramount importance.

"We extend our apologies to Mr and Mrs Ford following their illness while staying at the Meliá Caribe Tropical Hotel in the Dominican Republic in 2009, and confirm that we have reached an agreement with their legal representatives. 

 "Thomas Cook closely audits all of the hotels to which it operates to ensure that only the very highest health and hygiene standards are in place. We would like to assure customers that incidents of this type are rare, as we work closely with all our hotel partners to ensure that only the very highest hygiene standards are maintained.”

 

READ ALSO 1000's of tourists receive compensation from travel illnesses after visiting Dominican Republic(update 6)

Go back | Date: 16 Sep 2014
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